Frequently asked questions

Review the area, time, cleaning service, tasks and booked extras. Also check the estimated duration and payout. The address and access instructions become available after you accept.

The app presents room tasks, booked extras and property instructions. Mark the work you have done, track progress and add requested photos with the customer’s consent. Documenting an exception does not complete remaining tasks. The summary brings together the details to check before closing the visit.

Some instant requests include a Now bonus. When it applies, it is included in the estimate shown before you accept. The amount depends on the offer; a bonus is not guaranteed for every clean.

Describe your home, choose your cleaning service and extras, then select your preferred time. Review the summary and price before confirming your request. A Cleaner can then accept it, depending on availability in your area.

Choose regular cleaning, deep cleaning or a one-time service for a move, an event or completed construction work. Each service lists its included tasks and available extras. Post-construction cleaning requires suitable qualifications. Short-term rental visits are planned and coordinated manually.

A one-time clean or regular visits every week, every two weeks or every month: choose what works for you. The summary lists your requested visits and their terms. Each visit is subject to availability and confirmation.

Let us know if you’d prefer a Cleaner you’ve enjoyed working with. This can make future visits easier, depending on their availability and service area. Their assignment must still be confirmed for each booking.

Your quote takes into account the cleaning type, your home’s details and your selected extras. Review the service details and amounts in the summary before confirming your request.

Update your needs from your booking or contact support. You can review the revised terms and any fees before confirming. Changes to the tasks, date or price must be accepted before they take effect.

Yes. Specify priority rooms, delicate surfaces, pets and any useful details for the visit. Share access codes and instructions through the app’s secure space to help the Cleaner prepare for their arrival.

You can plan a clean between stays by specifying check-out and check-in times, access instructions and your property’s needs. At launch, you manage each request manually: Airbnb calendars are not synced with Sweeple.

You can request a linen change for deep cleaning or a short-term rental. Provide clean linens and specify where to find them. Laundry, restocking consumables and purchasing supplies must be agreed on separately in the service details.

Create your profile and add your experience, specialties and required documents. The team reviews your application and asks for more information if needed. Access to jobs depends on approval and completing onboarding.

You work as an independent partner. You choose your service area, availability and the offers that suit you. Your earnings depend on the jobs you accept and complete; no number of jobs or minimum income is guaranteed.

Yes. Enter your availability, areas and specialties. Review each offer before accepting or declining it. Requests depend on your area and the services your application allows you to offer.

The service price, fees, taxes and estimated net amount are shown before you accept. Cleaning details and any adjustments remain in your earnings history.

The app separates pending, reserved, available and paid-out earnings. Payout tracking shows each payment’s progress through bank confirmation. Timing and conditions will be provided before jobs become available.

Not yet. This website introduces the apps being prepared. Download links and the opening of bookings and applications will be announced at launch.

The project is being developed in Gatineau. Service areas will be announced at launch based on available Cleaners. The app will let you check the services offered at your address.

Find change and cancellation options in your booking, or contact support. The terms and any fees are shown before you confirm, so you can make an informed choice.

The booking sets out the supplies and products needed. Indicate what you have on site and any surface restrictions so the Cleaner can prepare.

Add these extras to your request and check that they appear in the summary. The oven must be accessible and the fridge emptied; window cleaning covers interior glass that can be reached without specialized equipment. These tasks are selected separately from regular cleaning.